Privacy Policy

Privacy Policy

Last updated: October 20, 2026

Zelsem operates this store and website, including all related features, content, tools, products, and services, to bring you a straightforward and dependable online shopping experience (the "Services"). Zelsem is hosted on the Shopify platform, which provides us with the infrastructure to deliver these Services to you. This Privacy Policy outlines how we collect, use, and handle your personal details when you browse, create an account, make a purchase, or communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this policy governs the collection, use, and disclosure of personal data.

Please review this policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood how your personal information is collected, used, and shared as described here.

Information We Collect

When we refer to "personal information," we mean any information that identifies you directly or can reasonably be connected to you. It does not include anonymous or de-identified data. Depending on how you use our site and where you are located, we may collect or process the following:

  • Contact information: Your full name, delivery address, billing address, email address, and phone number.
  • Payment and billing data: Payment card numbers, financial account details, payment method info, transaction receipts, and payment confirmations.
  • Account details: Username, password, security credentials, preferences, and saved account settings.
  • Shopping and browsing records: Items viewed, products added to cart or saved, completed purchases, returns, exchanges, cancellations, and order history.
  • Customer support records: Details, messages, and files you provide when getting in touch with our support team.
  • Device & technical details: Browser type, operating system, network connection, IP address, and unique device identifiers.
  • Site activity: Details on how and when you browse, navigate, and interact with the store.

How We Collect Your Information

We collect information through multiple channels:

  • Directly from you: When you register an account, complete a purchase, submit an inquiry, or communicate with us.
  • Automatically: From your device as you browse our store, using cookies and similar web technologies.
  • From our service providers: From technical partners that help us operate payment processing, site performance, analytics, and fulfillment.
  • From partners & third parties: Such as advertising networks and integrated platforms.

How Your Information Is Used

We use your information for practical business purposes, including:

  • Fulfilling Orders & Providing Services: Processing payments, arranging package delivery, managing account access, handling returns or exchanges, remembering preferences, sending order updates, and showing relevant product recommendations.
  • Customer Communication: Answering questions, assisting with support requests, and providing prompt service updates.
  • Marketing & Promotions: Sending promotional announcements or offers via email or SMS (which you can opt out of at any time), and displaying relevant online ads across platforms based on your browsing interests.
  • Fraud Prevention & Site Security: Verifying account logins, securing transactions, detecting fraudulent or illegal actions, and keeping our platform safe. You are responsible for keeping your login credentials confidential; please contact us immediately if you suspect unauthorized access.
  • Legal Compliance: Complying with regulatory obligations, responding to legitimate law enforcement inquiries, and enforcing our terms and policies.

Sharing Your Information

We do not sell personal data for monetary payment. We share information only under legitimate circumstances:

  • With Service Providers & Shopify: Including partners that handle payment gateways, order fulfillment, shipping carriers, cloud storage, IT maintenance, and analytics.
  • Marketing Partners: With advertising and marketing services (including Shopify Audiences and ad networks) to display relevant promotions. You have the right to opt out of targeted ad sharing depending on your location.
  • With Your Consent: When you ask us to share information with a third party (such as external payment methods or social login tools).
  • Corporate Affiliates: Within our registered corporate business structure.
  • Legal & Business Transfers: In response to legal warrants, subpoenas, court orders, or during corporate transactions such as a reorganization, merger, or asset sale.

Our Platform Partner (Shopify)

Our store runs on the Shopify platform. Shopify processes customer data to ensure checkout integrity, system reliability, and storefront operations. Information you submit is processed through Shopify's secure servers, which may involve international data transfers. Shopify also uses certain aggregated data across merchants to detect fraud and optimize platform services. For full details on Shopify's data handling and how to exercise rights directly with them, review the Shopify Consumer Privacy Policy.

External Links

Our store may contain links to outside websites or services. We do not control those third-party sites and are not responsible for their independent privacy practices, terms, or content. We recommend reviewing their privacy policies before providing them with your details.

Children's Privacy

Zelsem does not knowingly market to or collect personal information from individuals under the legal age of majority in their jurisdiction. If you believe a minor has submitted personal information to our site without parental consent, please contact us so we can promptly delete it.

Data Retention & Security

We use reasonable physical, technical, and administrative measures to protect your information. However, no data transmission over the internet can be guaranteed as 100% impenetrable. We store personal details only for as long as necessary to fulfill orders, maintain accounts, satisfy accounting or legal requirements, and resolve disputes.

Your Privacy Rights & Choices

Depending on your location, you may have specific rights regarding your personal information:

  • Access / Know: Request a copy of the personal information we maintain about you.
  • Correction: Ask us to update or correct inaccurate or incomplete details.
  • Deletion: Request that we delete your personal information, subject to legal record-keeping requirements.
  • Data Portability: Obtain your personal details in a portable, structured format.
  • Opt-Out of Targeted Advertising: Direct us not to share your information for targeted online ads. We recognize Global Privacy Control (GPC) signals sent by your browser where legally required. You can learn more at globalprivacycontrol.org.
  • Marketing Communications: Unsubscribe from marketing emails at any time using the link at the bottom of our emails. Even if you opt out of promotional messages, you will still receive transactional emails regarding your orders and account status.

For UK & EEA Residents: You also have the right to object to or request restrictions on certain processing activities, and withdraw consent where processing is based on consent.

International Transfers

Because we operate internationally and use global hosting and shipping partners, your information may be transferred and processed in countries outside your own (including the United States). For transfers originating from the UK or European Economic Area, we utilize approved transfer mechanisms such as Standard Contractual Clauses.

Contact & Inquiries

If you have any questions about this Privacy Policy, wish to exercise your rights, or have an inquiry regarding how your information is handled, please reach out to us:

  • Email: hello@Zelsem.com
  • Phone: +1 307-227-4069
  • Operating Entity: M SHAHZAIB LLC, 312 W 2nd St, Unit A1184, Casper, WY 82601, United States