Delivery Timeframe
Getting your orders to you safely and on time matters just as much as what’s inside the box. At Zelsem, we keep our shipping process clear, reliable, and completely straightforward from dispatch to delivery.
Shipping Rates & Delivery Times
Current Promotion: All orders qualify for 100% FREE standard delivery worldwide.
| Region | Shipping Cost | Transit Time |
|---|---|---|
| United States & United Kingdom | $0.00 | 4 - 11 business days |
| Selected Countries* | $0.00 | 5 - 13 business days |
| Rest of the World | $0.00 | 7 - 18 business days |
*Selected Countries: Australia, Canada, Czechia, Ireland, Germany, France, Italy, Belgium, Mexico, New Zealand, Romania, Switzerland, Finland, Greece, Hong Kong, China, Hungary, India, Japan, Netherlands, Portugal, Singapore, South Korea, Spain, Sweden, Vietnam.
On-Time Delivery Protection
For the US, UK, and Selected Countries:
We work hard to meet estimated transit windows. If your package arrives after the stated timeframe, reach out to our team at hello@Zelsem.com. As an apology for the delay, we will send you $1 cashback along with a $5 discount code for your next order.
In the rare event (fewer than 0.01% of parcels) of an unexpected carrier issue causing a delay past 60 days, we issue an immediate full refund. If the shipment eventually turns up after your refund is processed, you may keep the items at zero charge.
For All Other International Destinations:
For regions outside our primary selected country list, shipments typically arrive within 35 to 45 days depending on regional postal networks. Every package includes active end-to-end tracking. Should delivery exceed 100 days, we will gladly provide a full refund or send out a replacement via an alternate courier—whichever option you prefer. If the original delayed parcel arrives later, it remains yours to keep.
We take pride in providing reliable, free global shipping so you can order everyday essentials without worrying about added transit fees at checkout.
Handling & Dispatch Times
Orders are packed, checked, and dispatched from our fulfillment hubs within 1 to 3 business days. The moment your package is handed off to the logistics partner, we send an email confirmation containing your parcel tracking number and carrier link.
Customs, Duties & Taxes
We take care of standard customs procedures and import taxes directly. The total shown at your checkout screen is completely final—you will never be asked for additional clearance fees or surprise surcharges upon parcel arrival.
Damaged or Incorrect Items
We stand behind the condition of every delivery. If your order arrives damaged, incomplete, or with any defect, please refer to our Return & Refund Policy so our team can immediately arrange a replacement or refund.
Required Customs Information for Specific Regions
While Zelsem delivers globally, local customs authorities in certain countries require citizen or business tax identifiers before releasing international imports. If you reside in any of the countries below, please remember to enter your required ID code in the Notes / Instructions Box at checkout.
- Brazil: CPF (Individuals) or CNPJ (Businesses).
- Italy: Codice Fiscale (Tax Code).
- Spain: Número de Identificación Fiscal (NIF).
- China: National Identity Number.
- Russia: Passport Number or Tax Identification Number.
- South Korea: Personal Customs Clearance Code (PCCC).
- Turkey: T.C. Kimlik Number (National ID).
- India: PAN / Tax ID or Government-issued ID as requested by local couriers.
Please Note: Border clearance authorities match this ID directly against the delivery name on the package. Leaving this detail out during checkout can cause border holds, parcel returns, and extended transit delays.
Shipping Support
Have questions about an existing tracking number, transit updates, or delivery to your country? Our support team is ready to help anytime at hello@Zelsem.com.
Thank you for shopping with Zelsem. We look forward to getting your items delivered smoothly and safely.